you are fired

Fairness to All in Firing

An executive I was asked to coach told me how she was at wits end trying without success to get a manager on her staff in a significant role to work with an important segment of customers. She did her best to explain to the manager why working with this segment is important to the business and to coach the manager in how to go about working with such customers. The executive made herself available for advice should the manager get stuck and need help, and asked the manager about concerns that she might help address. The executive was doing all the right things time and time again—all to no avail. Her manager simply would not improve. Continue reading

buildings

Org Dev? Forget All You Know!

Do you want to strengthen your business’s performance, and grow your business fast? Below are my top five pieces of advice that often run most counter to conventional practices I observe in companies in Japan and elsewhere in the world. Continue reading

peak performance

The Six Behaviors of Peak Performance

As I boarded a Japan Airlines international first class not long ago, a flight attendant at the entrance to the aircraft greeted me in Japanese with, “Doctor Bleistein! We’ve been expecting you!” rather than the typical, “Welcome aboard, sir!” in English. Not only did she know my name, but but also that my title is “Doctor” and presumed correctly that I speak Japanese, when typically the presumption would be that I don’t.

After the flight leveled off, I got out of my seat and approached her to ask how she knew all this about me. The flight attendant explained that she Googles all first class passengers on the manifest ahead of time, and in her experience, most first class passengers get a lot of hits. She endeavors to know something about each of the passengers for when she interacts with us.

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