As I boarded a Japan Airlines international first class not long ago, a cabin attendant at the entrance to the aircraft greeted me in Japanese with, “Dr. Bleistein! We’ve been expecting you!” rather than the typical, “Welcome aboard, sir!” in English. Not only did she know my name, but also presumed correctly that I speak Japanese, when typically the presumption would be that I don’t.
Having outstanding products is rarely enough on its own if you do not have outstanding processes that accompany them. Watch this video and learn how much difference great processes can make in your business.
As I boarded a Japan Airlines international first class not long ago, a flight attendant at the entrance to the aircraft greeted me in Japanese with, “Doctor Bleistein! We’ve been expecting you!” rather than the typical, “Welcome aboard, sir!” in English. Not only did she know my name, but but also that my title is “Doctor” and presumed correctly that I speak Japanese, when typically the presumption would be that I don’t.
After the flight leveled off, I got out of my seat and approached her to ask how she knew all this about me. The flight attendant explained that she Googles all first class passengers on the manifest ahead of time, and in her experience, most first class passengers get a lot of hits. She endeavors to know something about each of the passengers for when she interacts with us.
The so-called ‘new normal’ is something you make, not something you predict, and if you lead a business, you should be deciding what should be your ‘new normal.’If you lead a business, you should be deciding what should be your 'new normal.' Click To Tweet
Let me tell you three aspect of ‘normal’ that I think should become yours.
In order to get through the current crisis, I’ve been saying the only way forward is through innovation. If you’d like to maximize your own innovative thinking, you need to be doing things other than work.
In this video, I share what I personally do to protect my discretionary time.
The best way to get through this crisis is not looking so much at how you are going to survive it, but how you are going to help your customers survive it. Also, the only way through this crisis is through innovation.
Watch this video and learn how.
The only viable path forward for your business during this crisis is innovation. There is no percentage in tentativeness. It is the bold and the innovators who will hit the ground running and succeed when things settle.
At a recent CEO roundtable I held in Tokyo, one CEO talked about how he is implementing enclosed spaces in retail facilities across Japan that are meant to accommodate one customer and one sales person at a time. The space is disinfected after each use. Other CEOs who heard this idea realized they could do the same thing in their own businesses, even though the business of each is vastly different from the others.
Last week, I held a CEO roundtable in Tokyo for business leaders share and exchange experiences, wisdom, and advice. If you lead a business, below are nine things you ought to be doing now if you want to thrive despite the crisis rather than just survive it.