innovation

Exploit Your Unseen Innovations

As I boarded a Japan Airlines international first class not long ago, a cabin attendant at the entrance to the aircraft greeted me in Japanese with, “Dr. Bleistein! We’ve been expecting you!” rather than the typical, “Welcome aboard, sir!” in English. Not only did she know my name, but also presumed correctly that I speak Japanese, when typically the presumption would be that I don’t.

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