The CEO of a non-Japanese company in Japan reached out to me early this year with best wishes and the great news that his company had outstanding results in 2020. I was glad to hear it, but not surprised given the kind of leader he is and the business he runs. He is not an exception. Most of the CEOs in my community had excellent results in 2020, and for some it was even a record year.
Don’t get mired in the tactical. The principles of what makes for effective leadership of a business is no different now during the pandemic from what they were in the “before-times.” It is only the tactics that have to change.
As we emerge from the state of emergency and enter a period of recovery, now is the time to make your business thrive, not just survive. Below are five behaviors of my most successful clients that have helped them hit the ground running and stay at the top of their game.
The best way to get through this crisis is not looking so much at how you are going to survive it, but how you are going to help your customers survive it. Also, the only way through this crisis is through innovation.
Watch this video and learn how.
Now that many people are working from home, it is the perfect time to encourage and support your staff in improving their capabilities. Watch this video and learn why.
The only viable path forward for your business during this crisis is innovation. There is no percentage in tentativeness. It is the bold and the innovators who will hit the ground running and succeed when things settle.
At a recent CEO roundtable I held in Tokyo, one CEO talked about how he is implementing enclosed spaces in retail facilities across Japan that are meant to accommodate one customer and one sales person at a time. The space is disinfected after each use. Other CEOs who heard this idea realized they could do the same thing in their own businesses, even though the business of each is vastly different from the others.