If you want to improve collaboration in your business, it should not be done by encouraging harmonious interaction. Rather, you must institutionalize confrontation.
No healthy organization is ever in harmony; it is constructive disharmony that is the ideal state. Natural tension always exists between individuals and groups in any organizations, and there is no resolution of conflict without confrontation.
CEOs often ask me this question, as most would like their team to propose ideas and alternatives to them.In Japanese culture, proposing an idea can be viewed as suggesting you know better than your boss, and that you disagree with his or her point of view. At best this can be interpreted as impertinence, at worst as insubordination. Continue reading →
Download the First Chapter of Rapid Organizational Change and Receive Steve's monthly newsletter.