exceptional leadership

Be the Success Exception

Exceptions are “exceptional” by definition, and always exist no matter how rare. Just because research in organizational change shows a strong correlation between certain factors of success and failure does not make these axiomatic. My most successful clients make themselves the success exception, and you can too.

In my experience, I have never seen any dramatic change of any significance gain widespread cross-organizational enthusiasm before implementation, but have often seen such change succeed nonetheless despite lack of initial buy-in. So I advise that action first, buy-in later works, as long a you do things right. There is no need to delay change to seek buy-in.

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data analyis

Confronting Your Data-Driven Bureaucracy

The only data you need are those needed for making a decision. Yet in my experience, much data reported to head offices are rarely needed or used. At one point an individual datum might have been important for some kind of decision which is why its collection was mandated. Years later though, few people can remember what important decision that was.

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leader and decision

Benevolent Dictatorship

Understanding the rationale for change alone when accountability is lacking is never enough. As leader, you will find yourself having to do the work of your staff in their stead.

By accountability, I mean a leader ensures there are rewards for the right behaviors and good results, and penalties if there are not.

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you are fired

Fairness to All in Firing

An executive I was asked to coach told me how she was at wits end trying without success to get a manager on her staff in a significant role to work with an important segment of customers. She did her best to explain to the manager why working with this segment is important to the business and to coach the manager in how to go about working with such customers. The executive made herself available for advice should the manager get stuck and need help, and asked the manager about concerns that she might help address. The executive was doing all the right things time and time again—all to no avail. Her manager simply would not improve. Continue reading

buildings

Org Dev? Forget All You Know!

Do you want to strengthen your business’s performance, and grow your business fast? Below are my top five pieces of advice that often run most counter to conventional practices I observe in companies in Japan and elsewhere in the world. Continue reading

fire dealer

Fire Your Dealer and Live to Tell about It

CEOs I know often tell me they have been warned against ending a dealer relationship that no longer serves the business or otherwise customers will abandon them and their companies will be blacklisted in Japan. Yet I have never seen such prognostications of doom actually happen in practice. In this video, I explain why you won’t either.

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