sales meeting

Sales is a Noble Profession

In a small Tokyo sales office of a Kansai-based company, the sales manager in charge habitually turns away sales people from other companies who call unannounced as a matter of course. It doesn’t matter what they have to offer or whom they would like to meet. He is uninterested. The office is small enough that when the sales manager sends a visitor packing, it is in full view of staff.

Yet when his own sales people make the same kind of calls on a prospect company, the sales manager expects that at least his sales people will be received, heard, and possibly connected with the right person who can judge for himself or herself if a longer conversation is warranted.

Continue reading

More Thinking Driven Processes, Less Process-Driven Thinking

Too many companies in Japan are dominated by processes-driven thinking when what is really needed is thinking-driven processes. Process-driven thinking is all about adherence—following a process meticulously and consistently—something that the Japanese are particularly good at. Thinking-driven processes, on the other hand, are all about contingence—what you do is contingent upon the situation, and will naturally vary. Continue reading