Artificial intelligence and expert systems in business can increase organizational capability, but at the same time, despite hype and promise, they are no silver bullet and can also dumb your organization down.

Artificial intelligence and expert systems in business can increase organizational capability, but at the same time, despite hype and promise, they are no silver bullet and can also dumb your organization down.
For some, artificial intelligence and automation in business herald a new era of increased productivity. For others, these are a harbinger of job obsolescence and layoffs.