As we emerge from the state of emergency and enter a period of recovery, now is the time to make your business thrive, not just survive. Below are five behaviors of my most successful clients that have helped them hit the ground running and stay at the top of their game.
As I boarded a Japan Airlines international first class not long ago, a flight attendant at the entrance to the aircraft greeted me in Japanese with, “Doctor Bleistein! We’ve been expecting you!” rather than the typical, “Welcome aboard, sir!” in English. Not only did she know my name, but but also that my title is “Doctor” and presumed correctly that I speak Japanese, when typically the presumption would be that I don’t.
After the flight leveled off, I got out of my seat and approached her to ask how she knew all this about me. The flight attendant explained that she Googles all first class passengers on the manifest ahead of time, and in her experience, most first class passengers get a lot of hits. She endeavors to know something about each of the passengers for when she interacts with us.
The so-called ‘new normal’ is something you make, not something you predict, and if you lead a business, you should be deciding what should be your ‘new normal.’If you lead a business, you should be deciding what should be your 'new normal.' Click To Tweet
Let me tell you three aspect of ‘normal’ that I think should become yours.
Today, I’d like to share the three things I have learned. Watch this video and learn what they are.
A robust strategy, as we emerge from this crisis, is not about the ability to guess right about the new normal, but rather, to make right, come what may.
Watch this video to learn more.
When you have a team that’s not necessarily performing at the level at which you expect, tell them your expectations. Give them a chance to step up. From my experience, most of the time, they will step up.
And now is particularly a good time to do this. Watch this video and learn more.
Now that many people are working from home, it is the perfect time to encourage and support your staff in improving their capabilities. Watch this video and learn why.
Last week, I held a CEO roundtable in Tokyo for business leaders share and exchange experiences, wisdom, and advice. If you lead a business, below are nine things you ought to be doing now if you want to thrive despite the crisis rather than just survive it.