family in park

The Good Permanent Side-Effects

There are side-effects to Coronavirus. I suspect some of them will be permanent, and this is not a bad thing.

As my wife and I were walking around our neighborhood on Thursday afternoon, we noticed a lot of husbands and wives out walking, shopping, spending time cafes and restaurants, and enjoying themselves on a weekday when you would not have normally seen working-age people at leisure. As many companies in Japan are encouraging people to work from home, this is likely what a telecommuting lifestyle looks like—a stark contrast to the salaryman lifestyle with its crushing commutes into the city and late night drinking with colleagues and customers.

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Your Own Worst Enemy

Businesses can be their own worst enemies when business process supplants business thinking.

The CEO of a large industrial American company in Japan told me of difficulties he faces in buying from a division of a large Japanese industrial company, not because of a lack of will to sell on their part, but rather unnecessary and burdensome bureaucratic processes that were designed to meet Japanese government procurement requirements, the division’s primary customer. Quality control processes at the Japanese seller company were impractical and far beyond what the American company required, while lead-times and costs were excessive. Adherence to process, no matter how inappropriate, dominated thinking.

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Ownership Trumps Buy-In

New methods can appear threatening to some managers who have never had to change in order to be successful.

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Start With Strategic Absolutes

Any business, in any situation, in any market always has multiple options for a strategic direction that are all good. It is a terrific boon to buy-in when your leadership team can come up with a strategic direction that matches yours without you having to tell them what your vision is.

However, that rarely happens on its own.

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