We are living in a post-distributor age. Gone are the days of cajoling distributors in representing your products to customers—often poorly. The best businesses of today make it easy, comfortable, and fast for customers to buy actually what the want and how they want it.
A friend of mine in Australia told me how he just bought a new Mini car completely online. He never visited a car dealership. Never test drove the car. He configured all the options online. It was delivered to his house, and he loves it.
As I boarded a Japan Airlines international first class not long ago, a cabin attendant at the entrance to the aircraft greeted me in Japanese with, “Dr. Bleistein! We’ve been expecting you!” rather than the typical, “Welcome aboard, sir!” in English. Not only did she know my name, but also presumed correctly that I speak Japanese, when typically the presumption would be that I don’t.
The so-called ‘new normal’ is something you make, not something you predict, and if you lead a business, you should be deciding what should be your ‘new normal.’
Let me tell you three aspect of ‘normal’ that I think should become yours.
Today, I’d like to share the three things I have learned. Watch this video and learn what they are.
In order to get through the current crisis, I’ve been saying the only way forward is through innovation. If you’d like to maximize your own innovative thinking, you need to be doing things other than work.
In this video, I share what I personally do to protect my discretionary time.
What are the changes we are going to see in Japan beyond this lockdown? In my view, there are at least three.
Watch this video to find out what they are.
A robust strategy, as we emerge from this crisis, is not about the ability to guess right about the new normal, but rather, to make right, come what may.
Watch this video to learn more.
When you have a team that’s not necessarily performing at the level at which you expect, tell them your expectations. Give them a chance to step up. From my experience, most of the time, they will step up.
And now is particularly a good time to do this. Watch this video and learn more.