The currency of discipline is choice, and that choice is yours to make.
Change management is ostensibly a practice to help people in an organization make a transition as a result of a disruptive organization change.
However, disruption need not be disruptive if disruption is part of your discipline.
When a salesperson tells me, “The way to make a customer happy is to treat them as God!” usually he or she means acquiescing to and fulfilling every demand and whim.
Nothing could be further from the truth. No, the customer is not God, nor does the customer ever really want to be. Rather, it is the salesperson that can be a god to the customer if he or she does things right. Continue reading
