Provoke Your People

If you want to achieve dramatic change in mindset and behavior, the fastest way is through provocation. By provocation, I mean deliberately evoking a visceral emotional response in others. There is nothing wrong with provocation if you do it right. It’s just that, as a leader, you ought to be provocative, but never a provocateur—the two are not the same.

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AI-Induced Atrophy

For some, artificial intelligence and automation in business herald a new era of increased productivity. For others, these are a harbinger of job obsolescence and layoffs.

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Entrepreneurial Spirit of the Employed

A CEO client of mine has been asking his senior executives to be more “entrepreneurial” in their approach to the business, and he is certainly not the first one to do so.

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Tsukiji, Sayonara

Saturday, October 6th, marked the end of an eighty-year era as the Tsukiji fish market in Tokyo closes following its final tuna auction. The fish market has been moved to a new site in Toyosu about two kilometers away, and opened on October 11th. Tsukiji is undergoing a dramatic change. Continue reading

Be Unfair and Play Favorites

Fairness is not about equity of treatment. It is about equity of opportunity to exercise one’s talents. You can play favorites and there is nothing wrong with doing so, as long as it is the excellent that you favor.

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Ignore The Competition

Focusing on what the competition is doing in considering your own strategy tacitly enables your competitors to force you to compete on their terms.

For breakthrough strategy, forget about the competition.

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Your Own Worst Enemy

Businesses can be their own worst enemies when business process supplants business thinking.

The CEO of a large industrial American company in Japan told me of difficulties he faces in buying from a division of a large Japanese industrial company, not because of a lack of will to sell on their part, but rather unnecessary and burdensome bureaucratic processes that were designed to meet Japanese government procurement requirements, the division’s primary customer. Quality control processes at the Japanese seller company were impractical and far beyond what the American company required, while lead-times and costs were excessive. Adherence to process, no matter how inappropriate, dominated thinking.

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Authority Isn’t Empowerment

Empowerment is like breathing. We all recognize its need but we’re rarely aware of it until something is wrong. Passivity in business is the most common symptom of lack of empowerment. Continue reading