Could You Get a Job at Your Own Company?

If you are finding it difficult to fill key roles with excellent people, don’t assume it is because your company does not attract the right candidates, but rather that the right candidates don’t get through your company’s screening process.

If you applied for a job at your own company, you too might not get through either. Continue reading

Principles Reign Supreme Over Values

A company I know has a stated value of innovation that it parades out in front employees on a regular basis, but rarely, if ever, do any staff or managers innovate anything—including staff in research and development!

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No More New Strategy Tools

In photography, new cameras do not make for better art, just as in strategy, new tools do not make for better business results.

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Tsukiji, Sayonara

Saturday, October 6th, marked the end of an eighty-year era as the Tsukiji fish market in Tokyo closes following its final tuna auction. The fish market has been moved to a new site in Toyosu about two kilometers away, and opened on October 11th. Tsukiji is undergoing a dramatic change. Continue reading

The Ethics of Symbolism

There is nothing inherently wrong with symbolism. It is only symbolism that masquerades inaction that is unethical and destructive.

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Ideology is No Ersatz for Strategy

A friend of mine recently observed that Japanese Prime Minister Shinzo Abe’s strategy to deter a Chinese seizure of the disputed Senkaku Islands makes no sense.

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When Risk Aversion is Personal

There is nothing wrong with risk aversion.

It is only aversion to reasonable business risk that is a problem. When a business leader complains of excessive risk aversion in his staff, the underlying concerns are frequently personal. Continue reading

The Seller is God

When a salesperson tells me, “The way to make a customer happy is to treat them as God!” usually he or she means acquiescing to and fulfilling every demand and whim.

Nothing could be further from the truth. No, the customer is not God, nor does the customer ever really want to be. Rather, it is the salesperson that can be a god to the customer if he or she does things right. Continue reading