Could You Get a Job at Your Own Company?

If you are finding it difficult to fill key roles with excellent people, don’t assume it is because your company does not attract the right candidates, but rather that the right candidates don’t get through your company’s screening process.

If you applied for a job at your own company, you too might not get through either. Continue reading

Culture Change Manifesto

I define culture as norms of behaviors based on shared beliefs. When a leader says he or she wants to change the culture of his or her company, the ultimate goal is always to change norms of behaviors.

If I want to understand the culture of a company, all I need to do is observe which behaviors are encouraged and rewarded, which are discouraged and penalized, and which are the behaviors to which people are indifferent. I can understand the beliefs that drive those behaviors by asking questions.

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No More New Strategy Tools

In photography, new cameras do not make for better art, just as in strategy, new tools do not make for better business results.

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Tsukiji, Sayonara

Saturday, October 6th, marked the end of an eighty-year era as the Tsukiji fish market in Tokyo closes following its final tuna auction. The fish market has been moved to a new site in Toyosu about two kilometers away, and opened on October 11th. Tsukiji is undergoing a dramatic change. Continue reading

Empathy Trumps Projection

Projection and empathy are not the same thing, but they are often confused. Empathy is the ability to understand how someone is thinking, whereas projection is presuming a person thinks like you. Be careful not to project when it is empathy that you intend. Continue reading

Increase Your Attrition

Many companies are struggling to find the qualified people they need, so they resort to retaining the people they have whether qualified or not. They fight to eliminate or at least reduce rates of attrition when it is increased attrition that can do the business the most good. Retention of the best is all that matters.

Recently, the head of a large business unit of a major international company here in Japan told me that the company’s rate of attrition is of no particular concern to him, even though it is higher than industry average.

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When Risk Aversion is Personal

There is nothing wrong with risk aversion.

It is only aversion to reasonable business risk that is a problem. When a business leader complains of excessive risk aversion in his staff, the underlying concerns are frequently personal. Continue reading

No Path to Excellence in Market Price

Saving pennies should never justify forgoing dollars of income.

The most successful business people I know never consider cost, and only consider ROI, particularly when hiring people and engaging services.

There is no path to excellence through paying market price. A consistent ROI focus results in rapid growth and success.

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