ビジネス開発担当者は顧客にどのように接しているか
It is not uncommon for a CEO not to know exactly how his or her sales and business development people routinely behave in front of
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It is not uncommon for a CEO not to know exactly how his or her sales and business development people routinely behave in front of
Rapid growth of business frequently means improved selling behavior of your salesforce. Some leaders I encounter are aware there are issues in their salesforce, but
Good employees are responsive to customers. Great employees innovate ways to build relationships. In a world where outstanding customer service is frequently the norm, it
Empowering people can be motivating and serve as a boon to your business’s results, but only if you do it right. However, nothing engenders cynicism
There is no percentage in fear of the hypothetical, no matter how reasonable a hypothesis might sound. Anyone can prognosticate doom about anything someone doesn’t
The first question I ask when coaching business people is if they are having fun. How they answer is revealing. My son recently invited a
If you are a business leader pursuing diversity, you are chasing the wrong goal. It is not diversity that matters, but rather excellence that counts.
If you have ever heard someone use the adjectives traditional Japanese to describe an uninspiring manager, the moniker is only half-true. Only by replacing the word
You cannot divine attitude of anyone from behavior alone, whether you are familiar with his or her culture of not. Yet whenever a non-Japanese CEO
Are you are new to your role as CEO in Japan, or have you been a CEO for a while? Below are ten pieces of
While I sometimes hear CEOs complain about their lack of authority in a matrix organization, the most successful CEOs I know never do. They have
The success of any business rarely depends on any key manager or executive. It is only the mistaken belief in the indispensability of an executive
The most successful expat CEOs in Japan I know never adapt their leadership style to their company’s culture. They adapt their company’s culture to their
All strategic plans are perfect on paper in a theoretical static world. However, no strategic plan ever survives confrontation with the ever-changing realities of business
No one has a five-year strategy, or even a three-year strategy much less a twenty-year strategic plan. How much do you think Blackberry’s five-year strategy
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