For some, artificial intelligence and automation in business herald a new era of increased productivity. For others, these are a harbinger of job obsolescence and layoffs.
A CEO client of mine has been asking his senior executives to be more “entrepreneurial” in their approach to the business, and he is certainly not the first one to do so.
If you are finding it difficult to fill key roles with excellent people, don’t assume it is because your company does not attract the right candidates, but rather that the right candidates don’t get through your company’s screening process.
If you applied for a job at your own company, you too might not get through either. Continue reading
There is nothing inherently wrong with symbolism. It is only symbolism that masquerades inaction that is unethical and destructive.
There is nothing wrong with risk aversion.
It is only aversion to reasonable business risk that is a problem. When a business leader complains of excessive risk aversion in his staff, the underlying concerns are frequently personal. Continue reading
Saving pennies should never justify forgoing dollars of income.
The most successful business people I know never consider cost, and only consider ROI, particularly when hiring people and engaging services.
There is no path to excellence through paying market price. A consistent ROI focus results in rapid growth and success.
You want to retain just the best in your organization.
Retention, per se, is no business objective. It is retaining the best that counts, even in the tightest of labor markets like we are currently experiencing in Japan. Continue reading
When a salesperson tells me, “The way to make a customer happy is to treat them as God!” usually he or she means acquiescing to and fulfilling every demand and whim.
Nothing could be further from the truth. No, the customer is not God, nor does the customer ever really want to be. Rather, it is the salesperson that can be a god to the customer if he or she does things right. Continue reading