When Risk Aversion is Personal

There is nothing wrong with risk aversion.

It is only aversion to reasonable business risk that is a problem. When a business leader complains of excessive risk aversion in his staff, the underlying concerns are frequently personal. Continue reading


No Path to Excellence in Market Price

Saving pennies should never justify forgoing dollars of income.

The most successful business people I know never consider cost, and only consider ROI, particularly when hiring people and engaging services.

There is no path to excellence through paying market price. A consistent ROI focus results in rapid growth and success.

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The Anatomy of Misogyny

The other week, Tokyo Medical University was revealed to have been deliberately boosting entrance test scores of male students to give them an advantage and to limit the number of female students since 2006. The motivation? Women shorten or halt their careers after becoming mothers, exacerbating staff shortage problems at hospitals. There is no real evidence for this, but whatever.

Misogyny, like all other forms of hate, is always rationalized as being in some arbitrary best interest of the greater common good. Continue reading


Change First, Culture Later

If you are a leader seeking rapid change in your company, forget about culture. Culture will take care of itself. Focus on new ways of doing things. The genesis of a new culture results from a change in behavior, not the other way around. Change the way people do things. Culture change follows as a result.

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No Pain Points, No Problems

What if your prospects and clients have no pain points and no problems?

Presumption of damage is never a good way to start a relationship with anyone, whether in business or otherwise.

Not long ago, I was working with a sales team helping improve their capability to ask questions when meeting with prospects. Without fail, during role plays when I played the customer, each one asked me variations of, “Do you have any particular problems?”

When I responded, “No, we don’t have any particular problems,” each salesperson was flustered and did not know how to respond. Each one, after a few awkward exchanges simply withdrew and promised to call again at a later date.

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